Seybold Scientific

An Analytical Approach to Marketing Online.

Twitter SEO Value Revisited

I seem to have created a little controversy, in Twitter, to some of the comments of the above post.  I wanted to take the time to make it clear that I do not mean to say that Twitter has no SEO value.

Indeed, syndicated links can provide some ‘link juice’ which can be seen as a potential SEO advantage.  For those of you unaware with this concept, the idea of syndication is that RSS feeds (which do not have the ‘nofollow’ tag) can in fact be used to provide some RSS value to the links you post in Twitter.

I have made an effort over the past couple days to find a single URL that has been indexed as a result of a single syndicated RSS feed.  So while some people, as I have said before have had some varying amount of results providing direct SEO value from Twitter, it proves to be an inefficient venue.

This means that syndication of Twitter is not a widely developed idea.  It might be a great idea for someone to develop a chatter application, but even then we are limited to the potential hope that this will be picked up by the search engines.  In short, it seems like a lot of effort to propagate a link, and resources are probably better utilized if your goal is SEO.

Hope for the future?  Absolutely.  One potential, most likely move, is Twitter will begin to use bit.ly exclusively for their URL shortening services.  For those who are not aware of this relationship, bit.ly is a product of Summize, which has been purchased by Twitter.

This as I understand will have some serious SEO chops. Bit.ly analyzes all shortened URLs through Open Calais (developed by some friends of mine at a company I used to work for), and making this data available in public RSS feeds.  As Thomson Reuters, and Bit.ly, look to find other ways of presenting this content and creating toolkits for development teams through Open Calais, the possibilities could be mind-boggling.

There is a serious future for it.

That said, Twitter remains primarily a way of building your relationships online.  As an SEO tool it remains pretty inefficient.  Would I say not to use it?  Never.  Twitter is a valuable marketing tool, and its influences will grow over time.  There is no doubt about that fact in my mind.

However, I would, as a seasoned Product Manager, suggest tempering value vs. effort when pitching it as an SEO application in your organization or to a potential client.  I believe that you risk creating expectations, or potentially creating a project where effort exceeds the return.

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Published: October 8, 2008
By: Rick Smith

This article is filed under:
Branding | Search Engine Optimization | Search Marketing | Social Media | Social Networking | Word-of-mouth | twitter

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Companies Should have Social Media Presence

An overwhelming majority (93%) of online Americans say companies should have a social-media presence, and 85% believe these companies also should be interacting with consumers through social media, according to research from Cone.

See the full article here.

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Published: October 1, 2008
By: Rick Smith

This article is filed under:
Branding | Social | Social Media | Social Networking

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does Twitter have any SEO value?

“…does Twitter have any SEO value?”

This question came to George via Twitter last night about the value of using Twitter as a part of your SEO strategy.  Twitter is a great social networking tool to create relationships with your ‘followers’ about the activities of your business.

From a structural standpoint, Twitter creates a “nofollow” tag advising Search Engines to ignore all posted links.  While it is not primarily an influential SEO tool, it is an invaluable SMO (Social Media Optimization) tool.

Twitter and other social media tools, like Twitter, are primarily extensions for your branding and awareness strategy, which will allow you to manage your credibility as a source for influencing the generation of SEO opportunities.

From a traffic perspective, many bloggers and businesses are using Twitter as an incremental source of traffic and link juice with varying degrees of success.  Twitter’s primary benefit is the ability to create a viral marketing tool delivered to a willing audience.

Take, as an example, @ricksanchezcnn.  In July Rick Schanchez of CNN began to use Twitter as a means to communicate with and market to his viewers.  As a result he has claimed to have seen a rise in his ratings as a result of the interactivity between himself and his viewers via Twitter.

Rick Sanchez has been able to convert his Twitter activity to an increased audience.  If you follow Mr. Sanchez, you will notice that his posts are not just questions about news items.  Often times you will find him posting about his family time, or impressions of something he just saw on TV.

Social Media tools allow you to put a personality behind your brand, learn more about your customers through interaction.  When thinking about Twitter as a source of traffic, think about how your personality builds the type of goodwill and awareness into business.

It is telling how the further we stray from the corner store, Social Media has inserted those concepts and values that made the corner store the engine that drove our commercial decisions.

In short, Twitter is not an SEO tool. Twitter is one of the great online PR and marketing tools that can be used to build your brand and client base through “word of mouth” and personality.

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Published: September 26, 2008
By: Rick Smith

This article is filed under:
Branding | Search Engine Optimization | Social Networking | Web 2.0 | Word-of-mouth | twitter

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Microsoft tinkering with smart ad spots

art.ads2.ap.jpgMicrosoft Corp.’s online advertising researchers will spend this year teaching computers to be smart about sticking ads into video clips, and to be even smarter about targeting ads to specific Web surfers.

Microsoft showed off a handful of early-stage advertising projects at its headquarters Tuesday that may or may not turn up as part of Microsoft’s Web advertising platform.

The demonstrations come just days after Microsoft’s $44.6 billion bid for Yahoo Inc., which, if successful, will boost the software maker’s Web traffic and online ad revenue.

With its 2006 acquisition of aQuantive, the software maker gained a broader network of Web sites on which to sell ads, and tools to help marketers buy them. Read More >

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Published: February 7, 2008
By: George Seybold

This article is filed under:
Advertising | Branding

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Free Music @ Starbucks!

logo_top Starbucks will be giving away millions of songs next month as it launches its new cooperative venture with Apple. From October 2nd to November 7th more than 10,000 locations nationwide will offer customers a “Song of the Day”. Packaged in redeemable iTunes gift cards these complimentary cards will be handed out by Starbucks partners in stores everywhere.

You may recall that Starbucks and Apple reached launched the partnership in music delivery along with the new iPod line up earlier this month. Starbucks said it will give away 1.5 million downloads per day for a total of more than 50 million free songs. Customers will be able to buy music wirelessly at all Starbucks coffee shops without paying Wi-Fi connection fees.

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Published: September 24, 2007
By: George Seybold

This article is filed under:
Branding | Integrated Marketing | Mobile Marketing

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How Apple Creates Brand Loyalty

image When shoppers sleep outside of stores just to be one of the first to buy an iPhone, it’s obvious that Apple Inc. is a company that enjoys fanatical brand loyalty. However, this brand success is not a result of dumb luck or forces beyond Apple’s control; it’s part of a well-thought-out plan to deliver strong products and create an Apple culture. Find out more about these and other strategies that Apple employs to achieve its tremendous customer loyalty.

  1. A store just for Apple: Apple has historically been troubled by big-box sales staffers that are “tragically ill-informed” about its products, a problem that made it difficult for Apple to set its very different products apart from the rest of the computing crowd. By creating a store strictly devoted to Apple products, the company has not only eliminated this problem but has made an excellent customer-loyalty move. Apple stores are a friendly place where Mac and PC users alike are encouraged to play with and explore the technology that the company offers. This is a space where Macheads can not only get service but also hang out with others who enjoy Apple products just as much as they do. By creating this space, Apple encourages current and new customers to get excited about what it has to offer.
  2. Complete solutions: Apple’s products complement and complete each other. Buy an iPod, and you can download music via iTunes. For the average user, most Mac programs are produced by Apple. This sort of control over the entire user process, from hardware to software, strengthens customer loyalty. Apple users generally don’t have to stray to find products and solutions they want.
  3. Are you a Mac?: Let’s face it, Apple is a hip brand. It pushes a strong identification with everything young, up-to-the-minute and smart. Consider Apple’s I’m a Mac campaign. The Mac guy is smooth and confident, while PC appears uptight and old. Once you’ve become smooth, would you want to go back to uptight?
  4. Varied products: Many consumers may not be ready to buy an Apple computer, but they’re willing to give gadgets like the iPod or iPhone a try. By selling products with lower entry costs, it creates an opportunity for new users to be introduced to Apple. If these users enjoy their gadgets, they’re more likely to consider buying an Apple computer in the future.
  5. Proprietary formats: Apple products are often not compatible for use with other systems, at least where customer transitions are concerned. If a user has a digital music collection comprised entirely of .aac files, it’s not likely he’ll want to start from scratch with a new MP3 player that won’t accept them. Instead, this customer will probably look at replacing his old Mac with a new Apple model when the time comes.
  6. Media fodder: Media outlets, especially bloggers, love to write about Apple. Why? Because Apple makes it so easy. With leaked rumors about new developments, its very own expo and mysterious shutdowns of its online store, Apple gift wraps news stories that are just begging for speculation and hype. By perpetuating this cycle of media frenzy, Apple reminds its customers that they’re excited about buying new Apple products now and in the future.
  7. Education sales: By selling its products to schools and universities, Apple turns classrooms into showrooms. If students go through school using Apple products, they become comfortable with the interface and familiar with the superior performance the brand offers. By creating this early exposure, Apple captures customers before they even know that they are customers.
  8. Products that deliver: Apple carefully considers what consumers are looking for, so its products are a result of both extensive research and strong design. This meticulous planning is a large contributor to Apple’s high customer-satisfaction rates. It’s plain and simple: robust and easy-to-use products not only make your customers happy, but also make them want to buy more products from you in the future.
  9. Outsourcing unpleasantness: With Apple products, the average consumer’s interaction with the company is likely to be low. Unless something goes wrong, you don’t have any reason to speak with an Apple customer service representative. Of course, the iPhone presented an opportunity that could have made Apple much more involved, similar to administering iTunes for the iPod. With a phone, interaction becomes multifaceted. You have to consider billing errors, quality of wireless service, contracts and a number of other factors that often lead to customer frustration. With the iPhone, Apple was wise to stick with building a good product and letting AT&T handle the service.
  10. Consistency: All of Apple’s products have the same basic architecture. Because of this consistency, customers who already own Apple products have a good idea of what they’ll be getting before they make a purchase. They know that it will be easy to adapt to new hardware, and this makes them more open to making a repeat purchase.
  11. New innovations: Although the architecture of Apple products is consistent, its portfolio is not. The company offers consumers a number of different ways to enjoy its products. By giving customers an opportunity to employ Apple in their living rooms, pockets and offices, Apple makes it easy to stay loyal to a brand they already like.
  12. Attractiveness: From packaging to aesthetic design to user-interface experience, Apple makes its products accessible and attractive. Bright colors, a smiling icon and slick-looking hardware remind customers every time they use Apple products that what Apple offers is appealing.
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About This Post
Published: September 14, 2007
By: George Seybold

This article is filed under:
Branding

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Personal Brand (experimental)

georgeinboise-128 I’ve been hitting a lot of keys recently in an effort to think through a personal brand. The very personal brand - George Seybold. You might call me an egoist, but bear with me as I explore the thought.

Continued >

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About This Post
Published: August 8, 2007
By: George Seybold

This article is filed under:
Branding

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